FAQ
How can I contact Customer Service?
By Phone
Our Customer Service Team is available Monday–Friday, 9:00 a.m. to 4:30 p.m. PST. Call us at 707-261-6433 for assistance or to place an order by phone.
By Email
Email us at service@26gen.com, and a member of our Customer Service Team will respond promptly during business hours.
What does shipping cost, and what is your shipping policy?
We ship orders based on the shipping method selected at checkout and the day your order is placed. To ensure the quality and timeliness of your delivery, shipments are scheduled as follows:
Ground and 2-Day Air: Monday–Wednesday
Overnight: Monday–Thursday
Shipping rates are calculated based on the weight of your order, your location, and the service selected.
Important: An adult (21+) must be available to sign for delivery.
What is your delivery schedule?
We offer the following shipping options:
Ground – Ships Monday–Wednesday (weather permitting)
2-Day Air – Ships Monday–Wednesday
Overnight – Ships Monday–Thursday
Do you ship to P.O. Boxes?
Unfortunately, we cannot ship to P.O. boxes. We recommend using a business address, as someone 21 or older must be available to sign for delivery.
Who should I contact if I have trouble ordering?
If you run into any issues while placing your order, please reach out to us at service@26gen.com or call 707-261-6433. We’re here to help.
